Terms & Conditions

By accessing or using this website, or submitting a rental application through it, you agree to be bound by these Terms. If you do not agree, please do not use this website or submit an application.

Submitting a rental application through this website is a request to be considered for tenancy — it does not guarantee approval or that any specific property remains available. We review every application before any background check begins. If your application is approved for screening, you may be required to complete a background check administered by Checkr, an independent consumer reporting agency: Checkr collects your identifying information directly (including a government ID and, where required, your Social Security number) and obtains your authorization under the Fair Credit Reporting Act (FCRA) before running any report — we never collect that information ourselves. Where an application or background-check fee applies, it is processed securely through Stripe; paying that fee covers the cost of processing your application and screening and does not guarantee approval. At our discretion, we may sponsor (pay) the background-check fee on an applicant's behalf instead of charging the applicant directly.

We make tenancy decisions consistent with the federal Fair Housing Act and applicable state and local fair-housing law. We do not discriminate against applicants on the basis of race, color, religion, sex, national origin, familial status, disability, or any other protected characteristic under applicable law. We retain discretion to approve or deny any application on lawful, non-discriminatory grounds.

These Terms govern your use of this website and our online application and screening process only. They are not a lease and do not, by themselves, create a tenancy. If your application is approved, a separate lease agreement — signed individually with you — governs the rental of a specific property, including rent, security deposit, move-in date, and every other lease term. Nothing on this website is an offer to lease a specific unit.

Tenants must submit maintenance requests through our online tenant portal. Emergency maintenance issues should be reported immediately. We strive to address all maintenance requests promptly, with emergency issues receiving priority attention.

Where an application or background-check fee applies, it is processed through Stripe at the time specified during the application process. Fees paid through this website relate only to processing your application and screening — they are separate from rent, security deposits, and any other charges under a signed lease, which are governed by that lease agreement, not by these Terms. Once you are a tenant, rent payments follow the terms specified in your lease agreement; late payments may incur fees as outlined in that lease.

Either party may terminate services according to the terms specified in the relevant agreement. Tenants must provide proper notice as required by their lease agreement. Property owners must comply with the terms of the management agreement.

Down Home Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of this website, our online application process, or our services generally. Our liability is limited to the extent permitted by law.

We reserve the right to modify these Terms at any time. We will notify users of any material changes. Your continued use of our services after changes constitutes acceptance of the modified Terms.