Servicios de la Ciudad y el Barrio
Los servicios de la ciudad y del condado pueden ayudar con problemas de códigos de construcción, inquietudes del vecindario y preguntas cotidianas sobre vivir en Memphis. Esta sección reúne los canales oficiales para que sepa dónde reportar un problema o hacer una consulta.
Esta guía está disponible solo en inglés por ahora. Si tiene preguntas, llámenos al (901) 286-1035 o escriba a [email protected].
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Numbers to know
- 911Emergency Services (911)24/7
- 988988 Suicide & Crisis Lifeline24/7
- 1-800-222-1222Poison Help Line24/7
- 2-1-1LINC 2-1-1 (Memphis Public Libraries & United Way)Library-based staff: Monday-Friday, 10 a.m.-6 p.m.
| Organization | What they offer | Who qualifies & cost | How to apply | Contact |
|---|---|---|---|---|
| City of Memphis Division of Housing and Community Development (HCD) official websiteCity of Memphis, TN | The City division that supports affordable housing, neighborhood revitalization, and services for vulnerable residents. Its programs include down payment assistance, home repair and rehabilitation partnerships (such as Aging In Place and 901HELP), lead hazard reduction, weatherization and repair (now RRRAP), affordable rental development, and homelessness prevention. A good starting point when you are not sure which housing program fits. | Varies by programCost: Check with provider | Call the City operator line and ask for the program you need. |
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| City of Memphis Housing Code Enforcement official websiteCity of Memphis, TN | The City department that enforces minimum housing standards for existing homes and handles complaints about deteriorated or abandoned houses, inoperable vehicles, and junk storage. Tenants can report unsafe conditions; for housing emergencies such as no water, no heat, or raw sewage, call Code Enforcement directly. Report through 311 or call the office. | Check with providerCost: Free to report | Call Code Enforcement at (901) 636-7464, report through 311, or call the Mayor's Citizen Service Center at (901) 636-6500. |
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| Memphis 311 Service Center official websiteCity of Memphis, TN | The City's front door for non-emergency service requests such as potholes, streetlights, overgrown lots, and code complaints. You can call 311, use the Memphis 311 app, or submit through the online portal, which supports English and Spanish. Keep your case number so you can check status. | Check with providerCost: Free | Dial 311 (or 901-636-6000), use the Memphis 311 app, or file online at 311.memphistn.gov. |
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| Memphis Metropolitan Land Bank Authority (MMLBA) official websiteMemphis / Shelby County, TN | A quasi-governmental nonprofit created in 2015 to turn vacant and tax-delinquent properties into community assets. It sells properties, accepts donated properties, and can acquire blighted properties on behalf of cities and counties. Buyer eligibility and any side-lot programs are not described on its homepage, so contact them. | Check with providerCost: Varies by property | Contact MMLBA for purchase or donation guidelines. |
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| Shelby County Land Bank official websiteShelby County, TN | A Shelby County government department that holds properties the county acquired after tax sales and redemption periods, then sells them to return them to productive use. Useful for buyers, builders, and neighbors interested in vacant lots or homes. Property listings and purchase rules are on the Land Bank's own site; the Trustee page does not list eligibility or prices. | Not stated on the Trustee page; see Land Bank site.Cost: Varies by property | Call or check available properties on the Land Bank website (landbank.shelbycountytn.gov). The county directory lists the office at 584 Adams Ave.; the Trustee page still lists 1075 Mullins Station Rd., so confirm by phone before visiting. |
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Preguntas frecuentes
Where can I get a general answer if I don't know which office to call?
Dial 2-1-1. LINC 2-1-1 is a free information and referral service run by Memphis Public Libraries in partnership with United Way of the Mid-South, and staff can point you to the right agency.
How do I confirm an office's hours or whether a program is open?
Call the number on the organization's official website before you travel. Hours, application windows, and funding availability change often.