危機・安全・緊急時の支援
必要になる前に控えておきたい番号です。緊急時、メンタルヘルスの危機、中毒、DV、虐待の通報に対応しています。多くは無料・秘密厳守で、24時間つながります。
このガイドは現在、英語のみでご提供しています。ご質問は (901) 286-1035 またはメール [email protected] までお問い合わせください。
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Numbers to know
- 911Emergency Services (911)24/7
- 988988 Suicide & Crisis Lifeline24/7
- 1-800-222-1222Poison Help Line24/7
- 2-1-1LINC 2-1-1 (Memphis Public Libraries & United Way)Library-based staff: Monday-Friday, 10 a.m.-6 p.m.
| Organization | What they offer | Who qualifies & cost | How to apply | Contact |
|---|---|---|---|---|
| 988 Suicide & Crisis Lifeline official websiteUnited States | Free, confidential support from trained counselors for suicidal thoughts, emotional distress, and alcohol or drug concerns. You can call, text, or chat at any hour, and Spanish-language and deaf and hard-of-hearing options are available. Veterans can press 1 after dialing to reach the Veterans Crisis Line. | AnyoneCost: Free | Call or text 988, or chat online at the Lifeline website. |
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| Alliance Healthcare Services: Crisis Wellness Center & Mobile Crisis official websiteShelby County, TN | A 24/7 walk-in crisis center for adults in Shelby County, with crisis assessment, a short stay for stabilization, and medically monitored detox. The same phone line can send a mobile crisis team to wherever you are. Children and teens ages 4 to 17 are seen at a separate youth crisis center, not here. | Adults 18 and over at this site; youth ages 4 to 17 are served at a separate locationCost: Provided regardless of insurance or ability to pay; sliding scale for uninsured | Call the crisis line or walk in at any hour. Ask for mobile crisis if you cannot travel. |
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| Emergency Services (911) official websiteUnited States | Dial 911 for any situation that needs police, fire, or ambulance help right away, such as a medical emergency, a fire, or someone in danger. Voice calls are the fastest way to reach help. Texting to 911 only works in some areas, so call if you can and text only if you cannot. | AnyoneCost: Free | Call 911. If you are unable to speak, text only if your area supports it. |
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| Memphis Crisis Center official websiteMemphis / Shelby County, TN | A volunteer-staffed crisis line that has served Memphis for more than 50 years. Counselors listen and help callers sort out options for stress, depression, relationship trouble, substance use, domestic violence, grief, and homelessness, and then connect them to longer-term help. It is part of the national 988 network. | AnyoneCost: Free | Call the crisis line at any hour. |
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| National Domestic Violence Hotline official websiteUnited States | Free, confidential advocates by phone, text, or live chat, around the clock. They offer crisis support, safety planning, and referrals to local organizations. The hotline cannot give cash or vouchers itself, but it can point you to groups that may help. The website has a quick-exit button for use when someone may be watching your screen. | Anyone affected by domestic violenceCost: Free | Call, text START to 88788, or chat online. |
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| Poison Help Line official websiteUnited States | Free, expert advice if someone swallowed, breathed in, or touched something that may be poisonous, including medicine taken by mistake. Call the same number from anywhere in the country and reach your regional poison center. An online tool is also available for non-emergency questions. If the person has collapsed, is having a seizure, cannot breathe, or will not wake up, call 911 first. | AnyoneCost: Free | Call the number below, or use the online triage tool listed on the website. |
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| Shelby County Crime Victims & Rape Crisis Center official websiteShelby County, TN | County-run help for victims of sexual assault, domestic violence, stalking, and other crimes. Services include a 24-hour sexual assault hotline and forensic exams, counseling, advocacy, court accompaniment, help filling out an order of protection, and victim compensation. After the Family Safety Center closed in 2025, county officials directed protective-order help here. Advocates work weekday office hours. | Crime victims in Shelby CountyCost: Free and confidential | Call the hotline at any hour, or call the main office during business hours. |
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| Tennessee Adult Protective Services official websiteTennessee | The state unit that investigates abuse, neglect, self-neglect, and financial exploitation of adults who cannot protect themselves because of a physical or mental limitation. Reports can be made by phone at any hour or through the state online portal. If the person is in immediate danger, call 911. | Vulnerable adults; anyone may make a reportCost: Free | Call the hotline or report online through the state human services portal. | |
| Tennessee DCS Child Abuse Hotline official websiteTennessee | The state line for reporting suspected child abuse or neglect, answered every day at any hour. Reports can also be filed through a secure online portal. In Tennessee every adult is expected to report suspected child abuse, so call if you have reason to believe a child is being harmed. | Anyone may reportCost: Free | Call the hotline or file a report through the online portal. |
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| Tennessee Safe at Home (Address Confidentiality Program) official websiteTennessee | A free state program that gives survivors of domestic abuse, stalking, human trafficking, rape, or other sexual offenses a substitute address for official mail and records, so their real address stays private. Applicants must apply with the help of a certified application assistant, and partner agencies serve all 95 counties. | Victims of domestic abuse, stalking, human trafficking, rape, sexual battery, or other sexual offenses who meet application requirementsCost: Free | Find an application assistant through the program website and apply with their help. |
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| Tennessee Statewide Crisis Line (855-CRISIS-1) official websiteTennessee | A free mental health crisis line answered by trained professionals anywhere in Tennessee. Callers are routed to a crisis specialist in their area, who can help over the phone or send a mobile crisis team to meet you in person. Texting TN to 741741 is also listed as a crisis option. | Anyone in TennesseeCost: Free | Call 855-274-7471. For a non-urgent chat, use the text option. |
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| Tennessee Statewide Domestic Violence Hotline official websiteTennessee | A 24-hour statewide helpline run for the Tennessee Coalition to End Domestic and Sexual Violence, connecting callers to local domestic violence services in all 95 counties. The coalition also lists a separate Tennessee sexual assault hotline. Call if you want to talk through your options or find a shelter or advocate near you. | Anyone affected by domestic violenceCost: Free | Call the hotline. In immediate danger, call 911. |
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| YWCA Greater Memphis: Survivor Services & Shelter official websiteMemphis / Shelby County, TN | Emergency shelter and safe housing for people fleeing domestic violence, plus court and child advocacy, case management, safety planning, counseling, and help with work and money. Services are confidential. Call the hotline to reach the shelter or to be referred by an agency. | People affected by domestic violence; the organization states it serves men, women, and childrenCost: Free | Call the 24-hour hotline. Agencies refer through the same number. |
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よくある質問
When should I call 911 instead of a hotline?
Call 911 when someone is in immediate danger or needs urgent medical, fire, or police help, for example if a person is not breathing, will not wake up, is having a seizure, or is being threatened. A crisis line is better for emotional distress, thoughts of suicide, or a safety question that is not an immediate emergency.
Can I text 911 in Memphis?
Federal guidance says to call if you can and text if you cannot, because text to 911 is only available in some areas. If your text does not go through, you should get an automatic message saying so. Check with your carrier or the county before relying on text.
What does 988 do?
988 connects you to trained counselors for suicidal thoughts, emotional distress, or substance use concerns. You can call, text, or chat at any hour, and veterans can press 1 for the Veterans Crisis Line.
Are these lines really free and private?
Each listing states its own cost and privacy terms. Most hotlines here are free and confidential, but reporting lines for child or vulnerable-adult abuse are designed to pass information to investigators, so ask what happens to your report before you give details.